Terms and conditions

Last updated: August 29, 2026

These terms govern your use of this website and any order you place with Rosie Scented Candles. By placing an order you agree to them. Please read the safety section in particular — candles are an open flame.

1. Who you are contracting with

Rosie Scented Candles is a trading name of Rosevital Cafe LLC, a Connecticut limited liability company registered at Stamford, CT 06902. Rosevital Cafe LLC is the seller and the party you contract with. Contact: [email protected].

2. Orders

Your order is an offer to buy. A contract forms only when we send you a shipping confirmation, not when you receive the order acknowledgement. We may decline or cancel an order if the item is out of stock, if we find a pricing error, or if we suspect fraud. If we cancel after taking payment, we refund you in full.

Because everything is poured in small batches, stock can run out between your order and our confirmation. If that happens we will tell you and offer a wait, a substitution, or a refund.

3. Prices and payment

• Prices are in US dollars and exclude sales tax, which is calculated at checkout.
• Payment is taken in full when you place the order.
• We may change prices at any time, but never after your order is confirmed.
• If a product is listed at an obviously incorrect price, we may cancel and refund rather than honour it.

4. Shipping and risk

Delivery timings and costs are set out in our Shipping Policy, which forms part of these terms. Risk of loss passes to you on delivery. Title passes once we have received payment in full.

5. All sales are final

This does not affect your rights where an order arrives damaged, faulty, or not what you bought. In those cases we will put it right:

• Damaged in transit: send a photo of the item and the box within 7 days of delivery and we will replace it or refund it, your choice. You keep the damaged one.
• Wrong item sent: we send the correct item at our cost and cover any return postage.
• Faulty product: if a candle will not burn as described, contact us within 30 days and we will replace or refund it.

Approved replacements ship with the next batch. Approved refunds go back to the original payment method within 10 business days.

6. Candle safety — please read

You agree to follow the instructions supplied with the product. We are not liable for damage or injury caused by use that ignores the safety warnings on the label — burning longer than four hours at a time, failing to trim the wick, leaving a candle unattended, or burning it past the last half-inch of wax.

Fragrance oils can irritate sensitive skin. Patch test the sprays before general use and stop using any product that causes a reaction.

7. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability arising from any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

8. Using this website

The text, photographs, logo and design on this site belong to us and may not be copied or reused commercially without written permission. You agree not to interfere with the site, attempt to gain unauthorised access, or use it for anything unlawful.

9. Accuracy

We describe colours and scents as accurately as we can, but screens vary and every batch is poured by hand, so small variations in colour, set and surface finish are normal and are not defects.

10. Governing law

These terms are governed by the laws of the State of Connecticut, and any dispute will be heard in the state or federal courts located in Fairfield County, Connecticut. If any clause is found unenforceable, the rest stays in force.

11. Changes

We may update these terms. The version that applies to your order is the one published when you placed it.