Orders
Shipping policy
How long we take to pack, what shipping costs, and what happens if a parcel goes wrong.
Last updated: August 29, 2026
Processing time
Every order is packed by hand. Orders placed before 12pm ET on a business day usually leave the studio the next day, and always within two business days. We do not ship on weekends or public holidays.
During a restock or a holiday run, processing can stretch to four business days. If that is the case it is posted at the top of the shop page before you check out.
Rates and delivery times
| Service | Delivery | Cost |
|---|---|---|
| Standard (US) | 3–7 business days | $6.95 |
| Orders over $100 | 3–7 business days | Free |
| Studio pickup | By appointment | Free |
Delivery windows start the day your parcel leaves us, not the day you order. They are carrier estimates, not guarantees.
Where we ship
We ship to all 50 US states. We do not currently ship internationally. Alaska and Hawaii typically take 7–10 business days.
Tracking
A tracking number is emailed the moment the label is printed. It can take up to 24 hours for the carrier to register the first scan, so a number that shows nothing on day one is normal. If tracking has not moved in three business days, email us with your order number and we will open a trace.
Hot and cold weather
Wax is temperature sensitive. Above about 85°F a candle can soften or sweat in transit, and a mailbox in direct sun gets far hotter than the air outside. Bring parcels indoors promptly in summer. A candle that has softened is usually fine once it cools and resets flat — if the surface stays uneven, email us a photo.
Damaged or missing parcels
- Arrived broken: send a photo of the item and the box within 7 days of delivery. We replace or refund, your choice, and you keep the damaged one.
- Marked delivered but missing: check with neighbours and around the property first, then contact us within 7 days. We will file a carrier claim and make it right.
- Wrong item: we cover return shipping and send the correct item immediately.
Wrong address
We ship to the address you enter at checkout. If it is wrong, email us within one hour and we will try to catch it before the label prints. Once a parcel has shipped to an incorrect address we cannot recover it, and a reship is charged at the normal rate.
Returns
All sales are final. Because everything is poured to order in small batches, we do not accept returns or exchanges. The damaged, missing and wrong-item claims above still apply, and the full terms are in our Terms and Conditions.
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Every order ships within two days, poured to order in a small batch.